Effective Date: September 9, 2024

• Marsel Team, located at Korzo 15/15, 24000 Subotica (referred to as 'Marsel', 'we', 'us', 'our', or 'ours') is the legal entity responsible for managing the websites at www.marsel.rs.
• This Privacy Policy provides a comprehensive overview of how we handle your personal data, including how we share and use it. It also outlines your rights as a data subject. We are committed to respecting the privacy of all users of our platform, and this policy is designed to ensure that the process of managing your data is clear, transparent, and easy to understand. As the data controller, we determine the purposes and basis for processing personal data related to interactions on our Site and the use of our Services. This Privacy Policy applies to all individuals who visit our Site at www.marsel.rs.
• As data controllers, we determine the purposes and grounds for processing personal data related to interactions on our Site and the use of our Services. This Privacy Policy is an integral part of the agreement between us and you, along with our Terms of Use and Cookie Policy. We encourage you to read it carefully to understand all pertinent information about the protection of your data. Terms defined with capital letters in this Privacy Policy have the same meanings as those in our Terms of Use. If you have any questions regarding this Privacy Policy, please contact us at: office@marsel.rs.

Ownership and Contact Information

Table of Contents:

1.Definitions
2.Types of Personal Data We Collect
3.Purpose of Data Collection
4.Policy for Individuals Under 15 Years of Age
5.Use of Collected Data
6.Data Retention Period
7.Data Sharing and Third Parties
8.Your Rights and Choices
9.Data Security Measures
10.Updates to the Privacy Policy
11.How to Contact Us

1. Definitions

• Consent
  Your explicit consent for the processing of personal data is required. Individuals over the age of 15 can give their consent for the processing of their personal data.
• Cookies
  Cookies are small files that are stored on your device (computer or mobile device). They are used to track your activity on the Site or to generate statistical reports about your interaction with the Site. For more information about cookies and how you can control them, please refer to our Cookie Policy.
• Processor
  A processor is a natural or legal person who processes personal data on our behalf. We may use the services of various providers to process your personal data more efficiently.
  Data Subject
  Any individual who shares their personal data with us.
• Law
  The Law on Personal Data Protection ("Official Gazette of RS", No. 87/2018).
• Personal Data or Data
  Any information that enables the identification of the person to whom the data relates.
  Consequently, data about legal entities is not considered personal data, but collecting data on behalf of a legal entity may include certain personal data. For example, information related to a sole proprietorship may include such data if it allows for the identification of an individual.
• Services
  Making any content available on the Site. Services do not include other (if any) services we provide unrelated to the use of the Site.
  The Law on Personal Data Protection ("Official Gazette of RS", No. 87/2018)

2. What Personal Data Do We Collect?

• We may collect your personal data in several ways:
  Voluntarily Provided Data – Data you choose to share with us by using the Site or contacting us via email at office@marsel.rs
• Automatically Collected Data – Certain personal data we collect when you access the Site.
  Data collected through cookies – Detailed information is provided in our Cookie Policy.
• (a) Data You Provide to Us
  Contact Information and Additional Details
  If you contact us via our general email address office@marsel.rs, we may collect certain data such as your email address and related details, as well as the content of your message.
• (b) Automatically Collected Data
  Technical Data
  When you access our Site, we automatically collect certain information. This information includes your IP address, device type and unique identifier, browser, general geographic location (e.g., country or city), or similar technical details. This information is typically collected through cookies and other similar tracking technologies, as detailed in our Cookie Policy.
  We analyze Site visits and usage trends using analytical tools that collect information sent from your device to the Site. For example, we may analyze which web pages you visit, which extensions you use, and other information that helps us improve our Site. Such analytical information is collected and used together with similar information from other users, meaning it cannot be used to identify any individual.
  Site Usage Data
  Since we collect and record data and sessions on Site access and use, we may also process your personal data in this context.
  Mobile Device Data
  To analyze and improve the performance of our Site, we collect certain data from your mobile device. Such data includes the type of your mobile device, identification number, and date and time stamps of Site usage. The tracking technologies we use allow us to collect aggregated, rather than personal, statistical data in this case.

3. Why Do We Collect Personal Data?

• Data We Collect
  Email address and related information, the content of your email/message, and other information available on your social media account (if you choose to contact us via Facebook, Instagram, or YouTube), as well as any other additional data you share with us.
  Purpose of Collection
  1. Responding to Your Inquiries – We collect your data to respond to inquiries sent via email or social media.
  Legal Basis
  Processing is necessary for the performance of a contract, entering into such a contract with you, and for responding to your questions and requests regarding the use of our Site or Services.
  Technical Data and Mobile Device Data
  2. Analysis, Management, and Improvement of Site and Service Usage
  Processing automatically collected data is necessary for the performance of the contract, while all other data is processed based on your consent. Therefore, unless necessary for the provision of services or their part, sharing your data is not a legal or contractual requirement, and you have the option to decide not to share such data.
  When processing is based on your consent, you have the right to withdraw it at any time, which will not affect the legality of the processing carried out prior to your withdrawal of consent.
  We do not process data beyond the specified purposes. We do not sell any personal data, disclose it to other market entities, or share it with any third parties unless explicitly required by law.

4. Rule Regarding Individuals Under 15 Years of Age

• Our Site is not intended for children, and we do not knowingly collect data from individuals under 15 years old. If you are under 15, please do not share any personal data with us.
• If we become aware that we have collected data from an individual under 15 years old, that information will be promptly deleted.
• If you believe that we have collected personal data from someone under 15 years old, please notify us at: office@marsel.rs

5. How Do We Use Collected Data?

• We use the collected data relating to you only with your consent or in accordance with other appropriate legal bases, as outlined in the "Why Do We Collect Personal Data?" section.
• Your data is used solely for the purposes for which it was collected, adhering to reasonable and lawful legal bases.
• To ensure the highest level of data security, our staff is required to comply with confidentiality rules. Additionally, we have implemented various legal, technical, and organizational measures to prevent the disclosure of any information beyond the purposes for which it was collected.

6. How Long Do We Retain Personal Data?

• We retain your data only for as long as necessary to fulfill the purpose for which it was collected or for the duration of your consent.
  When determining the retention period, we consider local laws, contractual obligations, and the expectations and requirements of our Site visitors.
  Once your data is no longer needed or after we receive a valid request for deletion, we will securely delete or destroy it in accordance with relevant laws and our internal policies.

7. Who Do We Share Your Personal Data With?

• For certain processing activities, we may need to engage processors. In such cases, we conduct inspections to identify, categorize, and document all personal data processed outside our organization. This ensures that all data, as well as information about processing activities, processors, and legal bases, is recorded, reviewed, and made accessible.
• External processing includes, but is not limited to:
  IT systems and services;
  Legal services;
  Human resources;
  Direct marketing services.
• The list of our processors and sub-processors with whom we share your data is as follows:
  PROCESSOR
  Google, Inc.
  The Rocket Science Group, LLC (MailChimp)
  Meta Platforms, Inc., Menlo Park, CA, US
  ROLE
  Analytics, tracking, and advertising
  Cloud-based email services
  HEADQUARTERS - USA
  Please note that we may be legally required to disclose certain information, including your personal data, to government authorities or bodies upon their request. In such cases, we will not seek further consent from you to comply with such requests.

8. Your Rights

As the data subject, you have the following rights:
- Right to be informed about the collection and use of your personal data;
- Right to access the personal data we hold about you;
- Right to rectify your personal data if any of it is incomplete or inaccurate;
- Right to erasure, i.e., the right to request that we delete any of your personal data we hold;
- Right to restrict the processing of your personal data;
- Right to data portability - If you have provided us with your personal data, and that data is processed by automated means, you have the right to request a copy of that data and to request that we transfer it to a third party – data controller;
- Right to object to the processing of your personal data when processing is based on our legitimate interests, as well as when processing is carried out for direct marketing purposes, including profiling;
- Right to lodge a complaint - If you have any concerns or requests regarding your data, please contact us, and we will respond within 30 days.
If you are dissatisfied with how we process your data, you may file a complaint with the relevant authority – Commissioner for Information of Public Importance and Personal Data Protection.
To exercise any of these rights, please contact us at: office@marsel.rs

9. How We Ensure the Security of Your Data

To protect the privacy of our users and the integrity of the personal data we process, we use appropriate technical and organizational measures designed to provide an adequate level of security, in accordance with the risks associated with processing your data.
However, please be aware that no method of transmitting information over the internet or method of electronic storage is absolutely secure. Therefore, we cannot guarantee absolute security or confidentiality.
For security concerns related to our Site, you can contact us at office@marsel.rs

10. Changes to the Privacy Policy

We reserve the right to periodically update and modify this Privacy Policy as we deem appropriate. All changes will be effective from the moment they are published on our Site, so we recommend that you regularly review our Privacy Policy. If you have provided us with your email address, we may send you a notification via email.
If you do not accept changes to our Privacy Policy, please cease using our Site immediately.

11. Contact Us

If you wish to exercise any of the rights you have as a data subject, or if you have any questions regarding our Privacy Policy, please contact us at office@marsel.rs

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